Cig4u.com is a fully licensed online cigarette store that prides itself in selling the highest quality goods at extremely affordable prices. We have been in business since 2003 and we have built our reputation on trust, reliability and satisfying our customer’s needs. Our friendly, knowledgeable staff is committed to providing helpful advice and the highest […]
Definitely 100%. All brands offered to our customers are purchased directly from the manufacturer and meet the highest standards of quality in terms of taste and freshness. Our cigarettes are guaranteed to be fresh as we regularly perform quality control checks and maintain an optimum temperature prior to shipping. Furthermore, due to the large volume […]
At Cig4u.com we offer FREE shipping on all orders. What’s even better, every parcel is insured to be 100% protected against any mishap occurred in transit such as damaged, lost or stolen items.
The delivery time of your order is between 7-14 business days from the shipment date. All parcels are shipped with Priority Mail Express. Please note that the shipping times do not include weekends and holidays. Also, please bear in mind that there are several factors that can affect the speed of your parcel delivery that […]
We accept E-check’s (Electronic Check) which is the electronic version of a paper check and can be used by all customers who have a checking account. It takes between 5 to 7 business days for funds to be taken from your bank account. The E-check is currently the most secure form of online payment in […]
We strive for the highest protection available for our customer’s confidential and personal information. We do not sell, rent, trade, share or transfer your personal data to any third parties. We use the latest SSL encryption (128 bit) technology to ensure all your details are kept secure.
All parcels are shipped via the USPS with Registered Priority Mail Express. It means that a unique tracking number is assigned to each parcel which allows us to keep up-to-date with the progress of its shipment. Upon delivery, your local delivery agent may require a signature. We also understand that privacy is important to Cig4u […]
If you are not at home at the moment of a delivery, you will be left a notice stating a delivery was attempted. Please follow the instructions regarding an alternate delivery date or package pick-up.
If this is a requirement, our customer service team can track your order for you upon request. All packages shipped have a unique tracking ID that we can monitor and keep you aware of its progress until it reaches its final destination.
If the order consists of more than 2 cartons, your order is shipped in multiple packages for security reasons. This means that the packages may arrive a few days after the first one is received.
Yes, of course. Our customer service department is waiting on hand to help you in any way possible so please feel free to call us at any time on 646-837-5587. We remain at your disposal from Monday till Friday from 7:00 a.m. to 7:00 p.m. EST and on Saturdays from 8:30 a.m. till 4 p.m […]
There are circumstances where certain public email providers like Yahoo and AOL and even sometimes Hotmail (Live) (Outlook) and Google are doing maintenance on their servers. In the case of this happening, customers sometimes do not receive all our automated and order confirmation emails. We have a few recommendations that can help avoid these situations: […]
This happens to us all, but it is easily fixed. Please visit this URL: http://www.cig4u.com/my-account/lost-password/ and follow the instructions. You will be asked to confirm your email address or username. You will then receive a link to create a new password via email. If you continue to have issues, you can call our customer service […]
Yes, it is legal. All products sold in our store are trademarked and are purchased directly from the manufacturer. The minimum age to legally purchase cigarettes or other tobacco products on Cig4u.com is 21 years old.
Please bear in mind that we do not accept charge backs. If you experience any shipping or product issues, we strongly advise that you contact us first. We are here to help and build strong business relationships. We strive to ensure both parties receive a fair and satisfactory transaction. If however we are threatened with […]
Our order Statuses are there to keep you updated on the progress of your order. Your order will go through the following steps: Pending payment – This indicates that the payment request has been sent to our processor and is awaiting verification; Processing – The order is currently being processed by the payment gateway; Completed […]