1. Who is Cig4u?

Cig4u.com is a fully licensed online cigarette store that prides itself in selling the highest quality goods at extremely affordable prices. We have been in business since 2003 and we have built our reputation on trust, reliability and satisfying our customer’s needs. Our friendly, knowledgeable staff is committed to providing helpful advice and the highest […]

2. Are all your cigarettes genuine and fresh?

Definitely 100%. All brands offered to our customers are purchased directly from the manufacturer and meet the highest standards of quality in terms of taste and freshness. Our cigarettes are guaranteed to be fresh as we regularly perform quality control checks and maintain an optimum temperature prior to shipping. Furthermore, due to the large volume […]

4. What are your delivery times?

The delivery time of your order is between 7-14 business days from the shipment date. All parcels are shipped with Priority Mail Express. Please note that the shipping times do not include weekends and holidays. Also, please bear in mind that there are several factors that can affect the speed of your parcel delivery that […]

5. What payment methods do you accept?

We accept E-check’s (Electronic Check) which is the electronic version of a paper check and can be used by all customers who have a checking account. It takes between 5 to 7 business days for funds to be taken from your bank account. The E-check is currently the most secure form of online payment in […]

6. Are my details secured?

We strive for the highest protection available for our customer’s confidential and personal information. We do not sell, rent, trade, share or transfer your personal data to any third parties. We use the latest SSL encryption (128 bit) technology to ensure all your details are kept secure.

7. How do you ship?

All parcels are shipped via the USPS with Registered Priority Mail Express. It means that a unique tracking number is assigned to each parcel which allows us to keep up-to-date with the progress of its shipment. Upon delivery, your local delivery agent may require a signature. We also understand that privacy is important to Cig4u […]

17. What is the charge-back policy?

Please bear in mind that we do not accept charge backs. If you experience any shipping or product issues, we strongly advise that you contact us first. We are here to help and build strong business relationships. We strive to ensure both parties receive a fair and satisfactory transaction. If however we are threatened with […]